Rose;
I'm sorry, I don't use OTRS 3, I'm running OTRS 5, so I don't know anything at all about how your system should be set up.
Hopefully one of the users of OTRS 3 will notice this thread and hazard an opinion.
Thank you,
Dominic L. Hilsbos, MBA, CSDA
Director – Information Technology
Perform Air International Inc.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Rose Dowson
Sent: Friday, April 29, 2016 9:05 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OTRS Duplicate Notification event
Hi,
I have OTRS 3.0.7 and I have tree notifications event which are : TicketOwnerUpdate, TicketStateUpdate, TicketQueueUpdate. When any of my agents has a new ticket he receive 5 notifications mails that contain New owner the agent name.
So I didn't know what is the problem. Please could you help me.
Best Regards,
2016-04-29 16:56 GMT+01:00 :
Rose;
Could you provide additional detail about your situation? What version of OTRS are you running? Do you have any custom events configured? Does only one agent get multiple notifications, or do all your agents get multiple notifications? How are you changing the owner of the ticket?
Have you looked at the ticket history? My ticket history shows all the notifications that are sent.
Dominic L. Hilsbos, MBA, CSDA
Director – Information Technology
Perform Air International Inc.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Rose Dowson
Sent: Friday, April 29, 2016 7:43 AM
To: User questions and discussions about OTRS.
Subject: [otrs] OTRS Duplicate Notification event
Hi,
I have a problem with OTRS notification my agent has duplicate notification when he is the new Owner of this ticket.
So what is the problem ? Do you have any ideas ?
Best Regards,
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