Re: [otrs] ticket number in new mail ticket

Am Wed, 06 Jun 2012 10:57:49 +0200 schrieb Roy Kaldung:

On Jun 6, 2012, at 9:33 AM, Thomas Mueller wrote:

...

hi list

I'm trying to add the TicketNumber to the signature or mailbody of a new mail ticket.

If opening the new mail ticket screen, the already gets evaluated to "-" as there is no TicketNumber yet.

Adding it to SysConfig Ticket::Frontend::AgentTicketEmail###Body leaves it unevaluated.

Is it somehow possible to have the ticket number in the signature or mailbody of a new mail ticket?

Hi, Signature and Body are created before the TicketNumber exist. The TN is created after submitting the New Mail ticket form.

... but the mail is sent after the TicketNumber is created. So I thought there has to be a prepared way to populate OTRS_TICKET_TicketNumber in an new mail ticket. - Thomas