Well.. Because this wasn't possible for us to afford OTRS to do for us (we would have in turn allowed it to be released under GPL - which didn't lower the price), and doesn't look possible with my coding skills, we just used the formsassembly library and created some forms with the phpmailer library and basically a selection toggles an email address which changes the queue. It's the cleanest way I could do it, and it does come with a price, that being that my form doesn't talk at all to OTRS and sometimes there is some manual 'syncing' that I have to do when updating either system. Maybe that gives you some ideas, maybe we can talk OTRS into getting this really overlooked capability (customizing data gathering for a ticket based on selections). It would really complete OTRS in my opinion - guys like kayako prey on the lack of this feature when trying to sell theirs. /rant -Andy -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Scholler Sent: Thursday, April 05, 2007 8:29 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] [Feature Request] Ticket Templates Hi Vladimir, Vladimir Doisan schrieb:
Is it possible to have a new ticket templates based on the selected Queue?
I'm also interested in such a feature. I know that you can reuse the faq-module for ticket-templates, but I think this is not practicable.
For example when a customer selects Queue named "Printer", the new ticket text area will show the info that needs to be entered
Printer Location: Printer Name: Printer Model: Description of the Problem:
An additional feature would be a mechanism to prevent empty tickets with just these 3 lines above by using line compare to the template (ignoring carriage returns)
Thanks
Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/