Re: [otrs] Don't send Auto-Response for msgs from certain senders

Robin Bowes wrote:

I'm just getting to grips with OTRS v2.3.0 (currently using rc1, but will install 2.3.0 when it is released).

I'd like to have our monitoring system alert msgs sent to our OTRS system, but don't need/want to send replies to the alert/warning msgs.

Is there a way to not send an auto-response to msgs from certain senders?

Create a separate queue for your alerts and don't set up an auto response for that queue. Nils Breunese.