Re: [otrs] Receive email, ignore it and don't re-open ticket

http://forums.otrs.org/viewtopic.php?f=62&t=11184 On Fri, Nov 11, 2011 at 8:29 AM, Muhammad El-Sergani wrote:

Hello Robert,

I checked the link, and yes it definitely will help.. thanks a lot! In my case it's not out of office only, but also "Ticket closed" and such.

Thanks //M

On Fri, Nov 11, 2011 at 3:15 PM, Robert Poreba < poreba.robert@googlemail.com> wrote:

...

Hi Muhammad,

This is what I found yesterday:

http://blog.otrs.org/2010/10/22/dont-let-out-of-office-emails-change-your-ti...

It's for out-of-office replies but probably can be tweaked. I haven't tried it yet but I will as we need something similar.

-- Regards, Robert

On Fri, Nov 11, 2011 at 12:28 PM, Muhammad El-Sergani

...

wrote:

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Dear list,

Is it possible to define a new Postmaster Filter that would allow receiving an email to a closed ticket, add it to the list of emails, but not re-open the ticket? Currently I'm able to use the normal X-OTRS-ignore flag, but that will not add the email to the closed ticket, it will just delete it.

Thanks //M

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