Are you running otrs on linux, if so you
will need to login as the OTRS user and run /your/otrs/dir/bin/Cron.sh restart
Then do, crontab –l
See if it lists the postmasterpop3.pl
cron job.
You can also manually force the
postmasterpop3.pl by running it from the BIN dir located in otrs folder.
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Campbell
Sent: Wednesday, May 30, 2007 9:24
AM
To: User questions and discussions
about OTRS.org
Subject: [otrs] PostMaster POP3
Account problem
I have had OTRS running for 6 months now and no problems.
I received a call from the department using it and was
notified that there are no new emails arriving in the system for the past few
days.
All messages go to a single POP3 account and imports the messages
into the OTRS system and from there the messages are routed into the queues
based on Subject or To / From
filters.
I have verified that the password is correct in Active
Directory, Config.pm, and set through the interface.
I now have a backlog of over 200 messages – how can I
force the system to import them? This used to happen automatically (I never
even setup a CRON job) but now they are not being pulled over.
Windows 2003 Server
OTRS 2.1.7
MySQL
Exchange 2000
Thanks!