Hi,
Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ?
There you can find several examples on how to process tickets depending on
its subject
Leonardo Certuche
On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey
Good day.
Is it possible in OTRS when creating new ticket if the subject of it failed to meet certain conditions (described in configs or other places) ticket has not created and an error message is printed?
Thanks in advance.
-- Best regards, Andrey Gazizov
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