You can customize the pre-defined Response, Auto-responses and Auto-replies in the Admin-Area of OTRS
 
Gabriele
 
----- Original Message -----
From: Yael Naveh
To: otrs@otrs.org
Sent: Tuesday, July 17, 2007 3:18 PM
Subject: [otrs] Customer Quoted text move to the bottom

Hi List,

 

Is there a way to move quoted text to the bottom of response?

Is there a way to omit quoted test?

When using pre-defined responses, the response is copied to the end of mail, which is very annoying.

 

Thanks,

Yael

 

 


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