Hi Ralf,
forgot to mention that the attribute " CustomerUserID" is only for those customers having an account in the system. So you might prefer "CustomerUserLogin".
/index.pl?Action=AgentTicketSearch;Subaction=Search;CustomerUserLogin=Ralf.Hildebrandt@charite.de
Regards,
Rick
-----Original Message-----
From: Rick Heisterhagen
Sent: Mittwoch, 21. November 2018 12:53
To: otrs@lists.otrs.org
Cc: Ralf.Hildebrandt@charite.de
Subject: RE: [otrs] Stored search with only one parameter
Hello Ralf,
You can use the search attribute " CustomerUserID". Alternatively use "MIMEBase_From" when searching for tickets that have articles form that sender.
Check out "/index.pl?Action=AdminSystemConfigurationGroup;RootNavigation=Frontend::Agent::View::TicketSearch" for all attributes.
/index.pl?Action=AgentTicketSearch;Subaction=Search;MIMEBase_From=Ralf.Hildebrandt@charite.de
/index.pl?Action=AgentTicketSearch;Subaction=Search;CustomerUserID=Ralf.Hildebrandt@charite.de
Regards,
Rick
------------------------------
Message: 3
Date: Thu, 15 Nov 2018 13:26:49 +0100
From: Ralf Hildebrandt
Is iit possible to create a URL in such a way that a special parametrized search is perfromend within OTRS?
I'd like to link from a webpage to something like:
https://otrs.charite.de?Ralf.Hildebrandt@charite.de
and that should display all tickets in the queue XYZ and customeruser == Ralf.Hildebrandt@charite.de
Anybody? -- Ralf Hildebrandt Charite Universit?tsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin https://www.charite.de Hindenburgdamm 30, 12203 Berlin Gesch?ftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 ------------------------------ Subject: Digest Footer --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs ------------------------------ End of otrs Digest, Vol 122, Issue 2 ************************************