Re: [otrs] How can i hide waiting tickets in my Queues?

Why don't you put them in a Pending status and set the date for as far out as you need to? Regards, Jim

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Peter Beckman 3/10/2009 10:16 PM >>> Create a new Queue or a subQueue, put them there. Don't use escallation. Don't include that new queue in your "My Queues." Deal with it when you want.

On Tue, 10 Mar 2009, ml@bortal.de wrote:

Hello List,

i sometimes have to put my tickets on wait for more than a few weeks. They all sit in my own queue now and make it messi. How can i hide tickets with the waiting status?

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