Hello, Winter. You can achive that by setting up 4 queues and setting the correct queue addresses for each of them. The email in From: is determined by the queue the ticket is in. How do you associate customers to domains? Do you have a particular field in the customer database? You can use GenericAgent to move tickets to the correct queue based on this information in the customer database and close the tickets there. Regards, Anton. 24.03.2010 21:41, Silver springs ?????:
Hello,
I have a question in OTRS Notification Event.
Basically I have setup a Notification Event to send an email response to the customer when ever a ticket is completed and closed by the system. My company has about 4 domains which are setup with OTRS. Essentially, when any customer's ticket in these 4 domains is closed, it should send a notification to the customer and specify that particular domain to which the customer is associated with.
So, my question here is how do I embed domain name in the notification event text so that the customer receives a response to contact that particular domain to which he is associated with.
Can anybody of you help me here . Your help is greatly appreciated.
Thanks Winter
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