Re: [otrs] How to limit quantity of queues which sees customer user?

24 Feb 2004


      On Tuesday, February 24, 2004 5:50 PM
Mikhail Kravchuk  wrote:
...
...
I'd say you have to create a group who has permissions on the inbox
queue only, then use the customer<->group management to assign this
group to users.
Hmmm...
But I have 1000+ customer users.
And records about them are stored in LDAP the catalogue.
The easiest soultion were to create the queue list manually. 
Say, "inbox" is Queue 1:

    $Self->{CustomerPanelOwnSelection} = {
        # QueueID => String
       '1'  => 'Support',
   };

hth,

Robert Kehl

-- 
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
         http://www.otrs.de/ :: Tel. +49 (0)6172 4832388