>how to disable the AddNote email notification that goes out to agents.

AddNote will go to the owner of a ticket if it's locked and the submitter of the note is not the owner. This is "communication" and can't be turned off without adjusting code.

>As well as any tips to improve speed.

don't run on Windows.

On Thu, Jan 9, 2014 at 2:46 PM, Leah Kelly <lkelly@tenstreet.com> wrote:

Alright, scratch everything else.

All I really would love to know (for now) is how to disable the AddNote email notification that goes out to agents.

As well as any tips to improve speed.

Thank you so,

Leah
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs