Neil, By the looks of the error message I would assume that you run on a Active Directory. If that's the case, are you 100% sure that your setup really is "O=domain.local"? Normally, an AD installation would be in the form of "cn=domain,cn=local". You can do a dump of AD using "ldifde -f output.txt". If you do this dump, you can easily see read the correct o/cn from the output.txt file.. But then I might be all wrong about the AD assumption... Regards, Thomas
-----Original Message----- From: Neil Lehouillier [mailto:NLehouillier@comptonpetroleum.com] Sent: Tuesday, November 18, 2003 10:00 PM To: User questions and discussions about OTRS. Subject: RE: [otrs] LDAP Integration Error
I have been able to browse the ldap database using a third party program. But I think I'm enter the information wrong into the Config.pm file. Can you help me out with the formatting....:
Here is our setup: O=domain.local OU=Accounts OU=Admins CN=testuser
# ldap host Host => 'dc1.domain.local', # ldap base dn BaseDN => 'O=domain.local', # search scope (one|sub) SSCOPE => 'sub', # The following is valid but would only be necessary if the # anonymous user does NOT have permission to read from the LDAP tree UserDN => 'O=domain.local/DC=Accounts/DC=Admins/DC=testuser', UserPw => 'passwordtest123',
Any help is appreciated....
Neil
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: Monday, November 17, 2003 3:34 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] LDAP Integration Error
Hi Neil,
On Mon, Nov 17, 2003 at 03:18:07PM -0700, Neil Lehouillier wrote:
Ok it seems I had the wrong host in the Config.pm. Everything seems to work now except when I go and look at the Customer User information Nothing shows up. When I look in the /var/log/messages file I find:
Nov 17 15:12:40 otrs OTRS-CGI-10[3103]:
[Error][Kernel::System::CustomerUser::LDAP::CustomerUserList][Line:192
]: 000020D6: SvcErr: DSID-03100690, problem 5012 (DIR_ERROR), data 0 [...] Is there anything more I need to enter in the Config.pm file?
Try to debug it (access to your ldap server with Config.pm settings) with an ldap browser. Then you should have the same problem.
Neil
Martin
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