Hi i have change today my Mail server and now i have : [root@www-appli bin]# ./PostMasterPOP3.pl Message 1/1 (support@phibee.net@pop.phibee.net) ERROR: OTRS-PM3-10 Perl: 5.8.1 OS: linux Time: Thu Jan 15 15:55:56 2004 Message: No StateID for new found! Traceback (6616): Module: Kernel::System::Ticket::State::StateLookup (v1.14) Line: 74 Module: Kernel::System::Ticket::CreateTicketDB (v1.55) Line: 185 Module: Kernel::System::PostMaster::NewTicket::Run (v1.38.2.1) Line: 84 Module: Kernel::System::PostMaster::Run (v1.31.2.3) Line: 209 Module: main::FetchMail (v1.9.2.2) Line: 169 Module: ./PostMasterPOP3.pl (v1.9.2.2) Line: 106 ERROR: OTRS-PM3-10 Perl: 5.8.1 OS: linux Time: Thu Jan 15 15:55:56 2004 Message: No StateID!!! Traceback (6616): Module: Kernel::System::Ticket::CreateTicketDB (v1.55) Line: 189 Module: Kernel::System::PostMaster::NewTicket::Run (v1.38.2.1) Line: 84 Module: Kernel::System::PostMaster::Run (v1.31.2.3) Line: 209 Module: main::FetchMail (v1.9.2.2) Line: 169 Module: ./PostMasterPOP3.pl (v1.9.2.2) Line: 106 ERROR: OTRS-PM3-10 Perl: 5.8.1 OS: linux Time: Thu Jan 15 15:55:56 2004 Message: Need TicketID! Traceback (6616): Module: Kernel::System::Ticket::Article::CreateArticle (v1.27.2.3) Line: 47 Module: Kernel::System::PostMaster::NewTicket::Run (v1.38.2.1) Line: 107 Module: Kernel::System::PostMaster::Run (v1.31.2.3) Line: 209 Module: main::FetchMail (v1.9.2.2) Line: 169 Module: ./PostMasterPOP3.pl (v1.9.2.2) Line: 106 ERROR: OTRS-PM3-10 Perl: 5.8.1 OS: linux Time: Thu Jan 15 15:55:56 2004 Message: Need TicketID! Traceback (6616): Module: Kernel::System::Ticket::SetCustomerData (v1.55) Line: 524 Module: Kernel::System::PostMaster::NewTicket::Run (v1.38.2.1) Line: 197 Module: Kernel::System::PostMaster::Run (v1.31.2.3) Line: 209 Module: main::FetchMail (v1.9.2.2) Line: 169 Module: ./PostMasterPOP3.pl (v1.9.2.2) Line: 106 ERROR: OTRS-PM3-10 Perl: 5.8.1 OS: linux Time: Thu Jan 15 15:55:56 2004 Message: Need TicketID! Traceback (6616): Module: Kernel::System::Ticket::State::SetState (v1.14) Line: 131 Module: Kernel::System::PostMaster::NewTicket::Run (v1.38.2.1) Line: 232 Module: Kernel::System::PostMaster::Run (v1.31.2.3) Line: 209 Module: main::FetchMail (v1.9.2.2) Line: 169 Module: ./PostMasterPOP3.pl (v1.9.2.2) Line: 106 ERROR: OTRS-PM3-10 Perl: 5.8.1 OS: linux Time: Thu Jan 15 15:55:56 2004 Message: Can't process email with MessageID <<00ce01c3db77$d80bd0b0$6432a8c0@Jerome>>! Please create a bug report with this email (var/spool/) on http://bugs.otrs.org/! Traceback (6616): Module: Kernel::System::PostMaster::NewTicket::Run (v1.38.2.1) Line: 237 Module: Kernel::System::PostMaster::Run (v1.31.2.3) Line: 209 Module: main::FetchMail (v1.9.2.2) Line: 169 Module: ./PostMasterPOP3.pl (v1.9.2.2) Line: 106 Connection to pop.phibee.net closed. The Otrs module are not on the same server of the mail server ! what is the module with the problemes ? thanks for your help