Hi,<br><br>links are used to relate tickets (as well as faq articles and config items) to each other. The meaning of such a relation is really interpreted by the humans (agents). The only technical use of links I know of is when a config item dependsOn a ticket, ConfigItem is marked not available by OTRS until the ticket is closed. ConfigItems and additional link types are introduced in OTRS::ITSM.<br>
<br>Anton.<br><br><div class="gmail_quote">2008/12/1 Llorente Garcia, Julian <span dir="ltr">&lt;<a href="mailto:jllorenteg@indra.es">jllorenteg@indra.es</a>&gt;</span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">



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<div dir="ltr"><font size="2" color="#000000" face="Arial">Can anyone explain me what &quot;link&quot; means? I tried creating parent, child and normal links and nothing happens... Is there any way to &quot;include tasks&quot; into a ticket? I mean, I move a ticket to software qeue, for example, but in order to close the ticket, support department must &quot;do&quot; several things and if all of the &quot;things&quot; are not &quot;close&quot;, we cannot close the ticket....</font></div>

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<div dir="ltr"><font size="2" face="Arial">By the way, sorry for my english...</font></div></div></div><br>_______________________________________________<br>
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