Re: [otrs] Could not group the customers

Bipin Das wrote:

Hi eveybody, The outside customers sends emails to my OTRS system from various emailIDs. The customers are not able to login through the webinterface. They use their email client or webmail or thirdparty emails (yahoo,gmail) to send their request. Whats my problem is I could not group them. I can receive their request and send the solutions to them successfully. But I could not set a search criteria for them. How can I solve this problem

Give the different users (with the different e-mail addresses) the same CustomerID. Nils.