Hi, Use the FreeText field already in OTRS. Don't add it to the database yourself. Have a look at the conversation with the subject: "Small Customization of Customers and Tickets" I had before. It explains how to do this. Grtz, Wim Chris Jones wrote:
Hi all;
Thanks for all the help so far. I've got OTRS up and working quite well. Just trying to do some tidying up and modifications.
A client would like more information displayed about the customer while in "Zoom" view.
Currently all that is displayed is the Customer's First name, Lastname and username.
I would like to be able to add their phone number etc...to this display.
I have added this info already to the database, I just need it displayed on the forms.
Could you give me a hint on where to look?
Thanks
Chris