On Wed, Mar 3, 2010 at 1:42 PM, Karsten Heymann <karsten.heymann@blue-cable.net> wrote:

Hi,

we're using 2.4.7. Is it possible to restrict some ticket types to
certain groups or queues, for example with acls? A subgroup of our
department has defined a rather extensive set of ticket types that are
now confusing the other groups.

Also, is it possible to make ticket types mandantory only in some
queues? We have some groups that need to set ticket types for reporting
while for others they are not used and the currently have to choose a
"dummy type", which is invonvenient.

Thanks in advance,
Karsten
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