Re: [otrs] State after Agent -> Customer email

I _think_ it's an alphabetical list. Similar thing happens with the queue drop down if you allow customers to assign a queue. For that, we changed the default queue entry to (Dispatch), not sure how easy this is to do with regards to State. On 3/14/07 13:39, "John Blumel" wrote:

So, the default state on tickets after an agent replies to a customer inquiry, seems to be "closed succesful" I'm not sure if this is the default default, or if we have inadvertently changed it, but how can we change it to default to "open"

John Blumel

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