Some tips:<br><ul><li>Edit /otrs/Kernel/Config.pm and replace root@localhost for a real email address in <span class="contentkey">AdminEmail</span></li><li>Associate email addresses to queues in index.pl?Action=AdminSystemAddress so you have a valid from field for each mail sent<br>
</li><li>If you want OTRS to automatically create tickets from emails, create a pop/imap account in index.pl?Action=AdminMailAccount<br></li></ul>Have fun and take your time to understand how it works!<br><br><div class="gmail_quote">
On Wed, Apr 8, 2009 at 8:25 AM, Gab Aldien <span dir="ltr">&lt;<a href="http://aldian.gp">aldian.gp</a>@<a href="http://gmail.com">gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi everybody<br><br>I just have installed OTRS on my windows system, and I am trying to use it. I am currently reading the documentation on how to send and receive emails: <a href="http://doc.otrs.org/2.3/en/html/x1331.html" target="_blank">http://doc.otrs.org/2.3/en/html/x1331.html</a><br>

<br>But I don&#39;t understand everything. I have edited Kernel\Config.pm as said on page <a href="http://doc.otrs.org/2.3/en/html/c1308.html" target="_blank">http://doc.otrs.org/2.3/en/html/c1308.html</a> in order to have something compatible with windows. As the host, I gave the microsoft outlook one for my computer, something like <a href="http://pc356984.enterprise.lambda.com" target="_blank">pc356984.enterprise.lambda.com</a>. Since then, I can send email from OTRS to my outlook, and I receive it on my outlook. But when I try to make a reply, or a new ticket, it fails. It uses the adress otrs@localhost, but this adress c4n&#39;t be found by outlook<br>

<br>And the documentation is unclear for a total beginner like me. It speaks about how to create and configure account. But are these accounts to be real accounts from reals adresses? Or are they some accounts that I have to create to send emails to when I want to send a new ticket? Since the interface is asking for pop3 stuff, I think the first hypothesis is the good one.<br>

<br>But then I still have a question: How to configure the adress to which I will send emails to create tickets in otrs, and if it is really otrs@localhost, what do I have to do to make it work?<br><br>Best regards<br><br>

Gauthier Perrineau<br>
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