Hi Guys,
I would like to know if it is possible priority linked with SLA. Example:
Priority 1 <-> SLA 1
Priority 2 <-> SLA 2
Priority 3 <-> SLA 3
Depending on the priority applies a different SLA.
Best Regards.
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Hugo Hidalgo Peñalver
Support System Engineer, EMEA Cloud CoC
Anabel Segura 7
28108 Alcobendas - Madrid (SPAIN)
Mo: +34 912032960
E-mail: hugo.hidalgo@emea.nec.commailto:hugo.hidalgo@emea.nec.com
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marty Hillman
Sent: martes, 18 de febrero de 2014 16:51
To: 'OTRS'
Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4
If I understand correctly and you are taking a backup of your 3.1 database and restoring it to a different server on 3.3, you still need to run the SQL extents scripts in the installers to do the database modifications. You would do best to install the 3.1 version on the new system, then upgrade to the 3.2.x path, then to 3.3. This way you can be sure you did not miss any steps.
From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sameer khan
Sent: Tuesday, February 18, 2014 9:07 AM
To: OTRS
Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4
the issue is 3.1.10 and 3.3.4 are different VM, though can i clone the 3.1.0 then do upgrade testing. Also just to point out i am also using kix4otrs for 3.1.10, so if i upgrade it to 3.2.x then will kix4otrs will cause issue ?
Thanks
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From: alvaro@gridshield.netmailto:alvaro@gridshield.net
Date: Tue, 18 Feb 2014 08:45:32 -0600
To: otrs@otrs.orgmailto:otrs@otrs.org
Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4
Also you need to download a install packages for 3.3 then your repository will update to 3.3
Regards
2014-02-18 8:40 GMT-06:00 Reto Müller
