Re: [otrs] if subject has [spam], send to "SPAM" queue and *NO* autoresponse?

Hi Daniel, Thanks for your reply: At 18:21 +0300 18/8/2004, Daniel Balan wrote:

You just have to remove the auto response for x_Spam queue: Admin > [ Auto Response <-> Queue ] > Queue: x_Spam .

Through the Admin web interface, I assume?

Also make sure the queue name and 'X-OTRS-Queue' =>> 'x_SPAM', are the same. You said you have a SPAM queue but the rule assigns the message to "x_SPAM"

Yes, that definitely helps - thanks! -- ; Jay Vaughan