Hi, I have OTRS installed on a Windows 2000 server. 1. Using the Utilities option of OTRS I can view the closed tickets which shows Ticket#, Age, Subject, State, Queue, Owner & Customer ID. I would like to add an extra column which show the Accounted time for each ticket. Does anybody have any idea how to do this? 2. What happens to the closed tickets, where are they stored? Is there a way to store closed tickets in a different folder? Eg. Closed tickets from company A will be stored in Company A and Closed tickets form company B will be stored in Company B. At the end of each month I want to tally up the number of hours spent on each company, maybe graph the stats. Does anyone have any ideas? Are there ways to set the graph? 3. Personal Queue - It is alway empty. How do you move/store tickets in this queue? 4. Under the customer.pl and index.pl, how can I add my company logos to these pages? Thanks.