On Wednesday, July 07, 2004 4:25 PM
Watts, Ken
Is there a way to display ALL tickets in the queue view regardless of the owner without having to go to utilities and run a query? Currently, a user can only see those tickets for which he is the owner.
Currently the agent can see every ticket in the queues he/she has rights on and which is not locked. I guess that's what you meant by 'owner'. In fact, the ownership does not determine wether a ticket is viewable or not. You can set the viewable locks in Config.pm: # ViewableLocks # default: ["'unlock'", "'tmp_lock'"] $Self->{ViewableLocks} = ["'unlock'", "'tmp_lock'"]; hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388