hi , installing OTRS otrs-2.0.4-01.tar.gz on a Red Hat RHEL-4 ES UP2 I have a strange result in checking of perl modules : this are the output from 2 command cpan and /opt/otrs/bin/otrs.checkModules after the installation with CPAN I have A) --------------- first check cpan shell -- CPAN exploration and modules installation (v1.83) ReadLine support enabled cpan> install Net::DNS CPAN: Storable loaded ok Going to read /root/.cpan/Metadata Database was generated on Thu, 12 Jan 2006 09:11:15 GMT Net::DNS is up to date (0.55). <<<<<< the Net::DNS looks OK , installed !! cpan> B) ------------- second check root@venere cpan]# /opt/otrs/bin/otrs.checkModules CGI ... ok Date::Pcalc ... ok Date::Format ... ok DBI ... ok DBD::mysql ... ok Digest::MD5 ... ok LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... not installed! (required - use "perl -MCPAN -e shell;" <<<<< ????? NO ?? ) Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok XML::Parser ... ok This is my situation with the perl modules [root@venere ~]# rpm -qa | grep perl newt-perl-1.08-7 mod_perl-1.99_16-4 perl-HTML-Parser-3.35-6 perl-libxml-perl-0.07-30 perl-Convert-ASN1-0.18-3 perl-LDAP-0.31-5 perl-XML-LibXML-Common-0.13-7 perl-SGMLSpm-1.03ii-14 perl-DBD-MySQL-2.9004-3.1 perl-Bit-Vector-6.3-3 perl-Filter-1.30-6 perl-DBI-1.40-8 perl-HTML-Tagset-3.03-30 perl-Parse-Yapp-1.05-32 perl-XML-Parser-2.34-5 perl-XML-Dumper-0.71-2 perl-libxml-enno-1.02-31 perl-XML-NamespaceSupport-1.08-6 perl-XML-SAX-0.12-7 perl-XML-Twig-3.13-6 perl-Crypt-SSLeay-0.51-5 perl-XML-LibXML-1.58-1 perl-Date-Calc-5.3-9 perl-5.8.5-16.RHEL4 perl-URI-1.30-4 perl-DateManip-5.42a-3 perl-libwww-perl-5.79-5 perl-XML-Encoding-1.01-26 perl-XML-Grove-0.46alpha-27 [root@venere ~]# Do you have an idea of my error , what I am missing ? something I did in wrong seguence ?? Thank you remo ..................................................................................................................................................................................................... Avvertenza: La presente comunicazione è stata inviata da Bull Italia S.p.A. e può contenere informazioni di carattere estremamente riservato e confidenziale. Nel caso non fosse a Voi destinata, Vi preghiamo di volerci avvertire tramite e-mail ed eliminare quanto ricevuto, con gli eventuali allegati, senza trattenerne copia. Ogni utilizzo illecito sarà perseguito legalmente. Grazie