
27 Mar
2008
27 Mar
'08
11:58 a.m.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sharif islam Is it possible to assign multiple email addresses to one queue?
Depends on incoming or outgoing is intended. We use multiple addresses that all handle incoming tickets in one queue (support/sales/porting go to 1 queue). Outgoing messages (sent from one queue) cannot have different addresses per subject. We've solved this by creating multiple sub-queues within the main queue. All of the sub-queues then have their own email address. Arnold.