Hi

I have just had OTRS installed onto a test server to test its viability for my company.

 

I have a few questions which may be rather basic but which I cannot find to answers. Hopefully some of these can be answered by someone

 

-          Are you able to view ‘closed’ tickets

-          Are you able to close a ticket without having to submit copy within a message box

-          Are you able to set up automate archive functions – i.e back up and archive once a month – so that older requests were not clogging the system (but can be referred to if need be)

-          Can attachments be saved on a different server?

-          Are you able to delete users, queues etc (or hide them) I see you can add and amend but I am thinking about when categories become redundant

 

Kind Regards

 

---------------------------

Caspar Kennerdale

Operations and Production Manager

Web Operations

 

Centaur Media plc

79 Wells Street,

London,

W1T 3QN

 

020 7970 4680

 

 

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