Hi Nils,<br><br>Thanks for the link.<br><br>Regards,<br>An<br><br><div class="gmail_quote">On Fri, Apr 30, 2010 at 12:03 PM, Nils Leideck - ITSM <span dir="ltr">&lt;<a href="mailto:nils.leideck@leidex.net">nils.leideck@leidex.net</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div style=""><div class="im"><br><div><div>On 30.04.2010, at 02:29, An Me wrote:</div><br><blockquote type="cite">
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I checked out the demo at <a href="http://otrs-demo.otrs.com/otrs/index.pl" target="_blank">http://otrs-demo.otrs.com/otrs/index.pl</a> to understand about types.</div><div>I saw the types listed which were incident,problem and service request.But when i checked out the sample tickets available in each section they were either just test mails or were written in sme other language..so i didn&#39;t understand the difference between types problem and incident.</div>
</span></blockquote></div><br></div><div><a href="http://wiki.en.it-processmaps.com/index.php/ITIL_Introduction_in_Stages#Step_One:_Taking_Care_of_Incidents_and_Problems" target="_blank">http://wiki.en.it-processmaps.com/index.php/ITIL_Introduction_in_Stages#Step_One:_Taking_Care_of_Incidents_and_Problems</a></div>
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<br>Nils Leideck<br><br><font size="3"><span style="font-size: 11px;">-- <br>Nils Leideck<br>Senior Consultant<br><br><a href="mailto:nils.leideck@leidex.net" target="_blank">nils.leideck@leidex.net</a><br><a href="mailto:nils.leideck@otrs.com" target="_blank">nils.leideck@otrs.com</a><br>
</span></font></div><div style=""><font size="3"><span style="font-size: 11px;"><br></span></font><a href="http://webint.cryptonode.de" target="_blank"><font size="3"><span style="font-size: 11px;">http://webint.cryptonode.de</span></font></a><font size="3"><span style="font-size: 11px;"> / a Fractal project<br>
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