We figured it out...it was a permissions problem, but yes we are using Pop3PostMaster. What is so confusing to me is that I read that groups override roles and maybe we didn't set this up correctly. How do you use it?
--
Brigitte Calderwood
LESD 79 Technology Support @ Verrado
Telephone: 623.547.1305
calderwood@lesd.k12.az.us




On Friday, April 21, 2006 1:25 AM, Christian Schoepplein <christian.schoepplein@otrs.com> wrote:
>Hi Brigitte,
>
>On Thu, Apr 20, 2006 at 07:46:03PM -0700, calderwood@lesd.k12.az.us wrote:
>>Please help.  If anyone can tell me what I am doing wrong!  I had to
>>reinstall OTRS 2.04 on a windows 2003 box.  It crashed a few days ago...we
>>still don't know why...maybe 3 admin users in at once..not sure.  Now we
>>reintalled and setup all groups, users, roles, queues.  Emails are
>>setup..etc.  If we send in a help ticket, it doesn't seem to come in to
>>the correct queue...sometimes it ends up in the raw queue. Very
>>Frustrated!  Thanks in advance for any help.
>
>How do you want to bring new mails into OTRS? Via the Pop3PostMaster
>module? Can you send out tickets properly?
>
>>Brigitte Calderwood
>
>Kind regards, have a nice weekend,
>Christian
>
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