At 10:50 AM 2/9/2005, you wrote:
Hello Mr. Andersen,
4. We would really like that the queues could be viewed similarly to >how to view issues on a mailing list. Does that make sense? Is that something you have >considered? For instance I as a manager would like to follow what my >employees are doing. I know you can do a search but it is not >convenient browsing.
Sorry, I do not understand what you meen.
In mailing like this one you can read all posts in threaded form e.g. http://lists.otrs.org/pipermail/otrs/2005-February/thread.html I would like to have viewed all the tickets in queue in the same. I mean so I can 1. See what tickets are there in the queue. 2. Dig down into ticket to see the communication between the agent and the customer. So I can follow what is happening in the queues just like I follow a news list. Maybe that does not make sense. Or does it?
No, OTRS did not supported that.
Sorry. But does NO imply it does not make sense. Or only that is not currently possible (and maybe never will be). If it make sense we might develop or sponsor the development of such a thing.
I try to make sense of the German on your web site. It is a little hard. [Your implicit sending the signal that your support contracts is only for German speaking customers I think.]
Yes, I think so too! We work on this problem. Thank you!
Good. Erling
with kind regards,
Stefan Rother
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