Hi Ekram,
Short: that's not a feature in OTRS 2.x, but it IS implemented in OTRS 3.
See this recent thread on the forums:
http://forums.otrs.org/viewtopic.php?f=64&t=6343
--
Mike
On Tue, Nov 2, 2010 at 10:39 AM, Ekram
Hi Nils
i added the sreenshot which may clear you that when i selecting ticket responses the composer does not include the subject by default. I have to copy and paste the subject manually which should not be like this. Is there any configuration need to be changed to add that subject on the reply automatically.
-EKram
On 11/01/2010 11:20 PM, Nils Leideck - ITSM wrote:
Hi Ekram, the subject is taken from the email that you select for reply to - like in an email client. On 01.11.2010, at 17:52, Ekram wrote:
One more request to you hope you dont mind. After login to the panel when i wanted to reply the subject is filled with respective conversation. I dont no why its happen. It should filled with the current coversation subject.
-EKram
— Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
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