9 Dec
2002
9 Dec
'02
9:22 p.m.
Hi Diego, On Mon, Dec 09, 2002 at 03:25:10PM -0300, Diego Fernandez wrote:
I want to have notifications of new tickets to Agents. ...
Mon, 24 Jun 2002 13:55:05 +0200 Notify mails (to the agents - new ticket/got follow up): * Only "custom queues" will get notifications
what are "custom queues"? [...]
"custom queues" are the selected queues in agent-interface -=> Preferences -=> Select your custom queues. "custom queues" are the preferred queue selection of one user. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.