It is normal behavior as per my experience. But I believe it can be customized.

Best Regards,
Sujeeva Tissaarachchi

From: André Cavalcante <treba.andre@gmail.com>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Friday, 15 May 2015, 8:43
Subject: [otrs] Not able to move locked tickets

Hi There,

After upgrading to OTRS 4.0.7. administrator user is not able to move locked tickets anymore. Is this the standard behavior? Os is there something wrong?

Thanks

André Luiz C. e Cavalcante, PMP, PRINCE2, ITIL, MCSE

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