Re: [otrs] Error: Need CustomerID!!!

19 Oct 2004

      Hi,

   Which version of OTRS you use ?

I had the same problem with a custom version of OTRS 1.2 with CVS
backport (to have LDAP feature) and if my memory still good, I have
added this to my Kernel/Config.pm:

    # CustomerDefaultState
    # (default state of new customer tickets)
    $Self->{CustomerDefaultState} = 'new';

This already exist in the Kernel/Config/Default.pm in OTRS 1.3.

Regards,

     Yann Richard.

On Tue, 19 Oct 2004 11:28:37 +0300, Erol YILDIZ  wrote:
...
Hi,
I have the configuration below for cutomers to authenticate via ldap and I get
"Error: Need CustomerID". Any ideas?
Thanks
# This is an example configuration for an LDAP auth. backend.
    # (take care that Net::LDAP is installed!)
    $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
    $Self->{'AuthModule::LDAP::Host'} = '10.0.0.1';
    $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=kemerkoy,dc=k12,dc=tr';
    $Self->{'AuthModule::LDAP::UID'} = 'uid';
# Check if the user is allowed to auth in a posixGroup
    # (e. g. user needs to be in a group xyz to use otrs)
#    $Self->{'AuthModule::LDAP::GroupDN'} =
'cn=otrsallow,ou=posixGroups,dc=example,dc=com';
#    $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
    # for ldap posixGroups objectclass (just uid)
    $Self->{'AuthModule::LDAP::UserAttr'} = 'uid';
    # for non ldap posixGroups objectclass (with full user dn)
#    $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
# The following is valid but would only be necessary if the
    # anonymous user do NOT have permission to read from the LDAP tree
    $Self->{'AuthModule::LDAP::SearchUserDN'} =
'cn=Administrator,dc=kemerkoy,dc=k12,dc=tr';
    $Self->{'AuthModule::LDAP::SearchUserPw'} = 'w84megirl';
# in case you want to add always one filter to each ldap query, use
    # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter =>
'(objectclass=user)'
#   $Self->{'AuthModule::LDAP::AlwaysFilter'} = '';
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
    $Self->{'AuthModule::LDAP::Params'} = {
        port => 389,
        timeout => 120,
        async => 0,
        version => 3,
    };
# UserSyncLDAPMap
    # (map if agent should create/synced from LDAP to DB after login)
    $Self->{UserSyncLDAPMap} = {
        # DB -> LDAP
        Firstname => 'givenName',
        Lastname => 'sn',
        Email => 'suseMailAcceptAddress',
        CustomerID => 'suseMailAcceptAddress',
    };
--
Erol YILDIZ
HEV Okulları Kemerköy IT Departmanı
http://www.kemerkoy.k12.tr
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-- 
M. Yann Richard
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