http://forums.otterhub.org/viewtopic.php?t=16320
Ticket -> Core::Ticket
TicketNewArticleIgnoreSystemSender (Default No). "Do I really *need* to
record the AutoResponse? It kind of clutters, occupies space, and is
generated by machines." Set to Yes and System messages won't create
articles, though human messages always will.
On Wed, Nov 7, 2012 at 2:06 PM, Nick Lapp
Is there a way to hide/not record system notification articles? It gets to be too much information to look at when viewing tickets. I know I can apply a filter to not show them on an individual agent basis but I’m looking for more of a global solution.****
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Thanks in advance!****
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Nick****
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OTRS 3.1.10****
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