Hello Tabitha, I don't think that it is intended to be changed, because the Ticket Number is the identifier of the ticket. As far as I can see, it is not integrated in the headers of the answering mail, so if you don't answer with the Ticket Number, danger is very great that every answer of the customer is treated as a new ticket instead of being attached to the existing one. I wouldn't do so. Greetings EDV Tekomedia Markus Nagel Tekomedia GmbH Castroper Str.12 D-44791 Bochum T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 ------------------------------------------------------- Tekomedia GmbH Castroper Str. 12, 44791 Bochum Reg.-gericht Bochum HRB 6537 St.- Nr.: 306 5867 0873 Geschäftsführung: Hans-Günter Oberlindober Tabitha Stang schrieb:
Hi,
I’ve been looking through the sysconfig, but haven’t been able to figure this out.
When I compose an answer, the subject line automatically gets a ticket number, like this:
Re: [Ticket#2007022010000089] Software
I would like it to have no ticket number, like this:
Re: Software
How do I change this?
Thank you!
Tabitha
------------------------------------------------------------------------
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Virus checked by G DATA AntiVirusKit Version: AVK 17.3139 from 08.03.2007 Virus news: www.antiviruslab.com