5 Apr
2004
5 Apr
'04
4:49 p.m.
On Monday, April 05, 2004 5:26 PM
Tyler Hepworth
Robert Kehl wrote:
$Self->{'System::Permission'} = ['ro', 'move_into', 'create', 'note', 'close', 'pending', 'owner', 'priority', 'customer', 'freetext', 'forward', 'bounce', 'move', 'rw'];
If I revoke the right 'owner' won't that make it impossible for an agent to claim tickets for themselves / work on the ticket?
Not exactly. The do not have the right to claim the ownership, as well as give ownership to s.o. else. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388