Dear all, I am new to OTRS and out company has a previous install of OTRS *1.1.3 * As the new OTRS system has FAQ and knowledge base integrated we would like to migrate to 1.2.1 the latest version. So what must I do for an upgrade ? 1. Just copy the new otrs files to the apache directory from where the NOW *1.1.3 is being served *any help / URL would be very usefull -- Regards, Vishal Kashyap ~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~* You Guys start coding I will take care of what this customers needs. ~*~*~*~*~*~*~* I Know you believe my words so logon to Jabber.org and add vishalkashyap@jabber.org to your roster. OR Seek Me at 264360076 ~*~*~*~*~*~*~* I am usually called as Vishal Kashyap but my Girlfriend calls me as Vishal CASH UP. This is because others identify me because of my generosity but my Girlfriend identify me because of my CASH. ~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*