I have enabled email notifications for new tickets for agents in there preferences. Some agents are getting email notification while other doesn’t.
-> Is there any entries in logfiles when these notifications are sent ? You should see entries like these one in the log :
[Tue Jul 31 13:48:03 2007][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'otrs_support@xxxxxxxxxxxxxx.com'.
[Tue Jul 31 13:48:03 2007][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'otrs_admin@xxxxxxxxxxxxxx.com'.

Maybe you will find some errors before or after these lines that will help you investigating on the cause of this problem ?

BR,

Laurent

Le mardi 31 juillet 2007 à 18:23 +0500, Munawar Zeeshn a écrit :

Thanks for the help.

>>By the way, keep in mind that agents can choose whether they are notified for some actions (move, new tickets ...) in their own preferences so it needs to be >>activated if you want to receive notifications.

I have enabled email notifications for new tickets for agents in there preferences. Some agents are getting email notification while other doesn’t.

>> Also, have a look at the SysConfig / Framework / Core::Sendmail configuration and check these settings, according to your configuration check if you have >>sendmil binary or check on your MTA logs.

I can manually sent a mail , like sending an empty answer from an agent on yahoo / hotmail so my MTA setting are perfect.

Isn’t is a bug ????

From:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Laurent Minost
Sent: Tuesday, July 31, 2007 6:12 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] OTRS LOG ??

Hi Munawar,

First have a look at your logfiles depending on your LogModule choice (Syslog / LogFile).

If you chosed to configure OTRS with Syslog logging then you can find some informations to investigate the problem on your syslog ( /var/log/syslog or /var/log/messages ...).
If you chosed to configure OTRS with specific File logging then you can find this according to the value of $Self->{'LogModule::LogFile'}, that could be <OTRS_HOME>/var/log/otrs-log or /tmp/otrs.log etc ...

Also, have a look at the SysConfig / Framework / Core::Sendmail configuration and check these settings, according to your configuration check if you have sendmil binary or check on your MTA logs.

Best regards.

Laurent

Le mardi 31 juillet 2007 à 17:18 +0500, Munawar Zeeshn a écrit :
 
My OTRS doesn’t send email notifications to agents. Is there any way I can
check in the linux to trouble shoot the problem. Some log or some thng like
this  
 
No virus found in this outgoing message.
Checked by AVG Free Edition. 
Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: 7/26/2007
11:16 PM
 
 
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Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: 7/26/2007 11:16 PM

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: 7/26/2007 11:16 PM
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/