Hi Wes, On Tue, Sep 07, 2004 at 07:33:13PM -0700, Wes Plate wrote:
And they're growing!! When I wrote this to the list, there were Three, now there are Forty-Three!
My OTRS is going crazy!
Here is part of my Apache log (OTRS log follows)...
ERROR: OTRS-CGI-1 Perl: 5.8.0 OS: linux Time: Tue Sep 7 12:01:17 2004
Message: No article found for TicketID 815!
Traceback (953): Module: Kernel::System::Ticket::Article::GetLastCustomerArticle (v1.52) Line: 490 Module: Kernel::Modules::AgentQueueView::ShowTicket (v1.50) Line: 215 Module: Kernel::Modules::AgentQueueView::Run (v1.50) Line: 194 Module: Apache::ROOT::otrs::index_2epl::handler (v1.66) Line: 687 Module: (eval) (v2.01) Line: 149 Module: Apache::Registry::handler (v2.01) Line: 149
OTRS wan't to create a new ticket with articles. The new ticket gets created but OTRS isn't able to create the article. -=> So there are Ticket with now articles on it (maybe you changed something on your system). However, a ticket needs min. one article. If there is no article, then you have a problem. You need to delete this "empty" tickets from the database: mysql> DELETE FROM ticket WHERE id = 815; After that the "empty" ticket with id 815 is removed.
-- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!