24 Sep
2013
24 Sep
'13
3:29 p.m.
Hi, Is there a way to check if otrs ticketing dashboard is being used by Agents at a specific moment of time period for example around 11:00 pm in the night? I am using select count(*) from ticket in mysql database to see for any new tickets or web server access logs /var/log/httpd/access_log Please suggest any better method to check if OTRS ticketing system or dashboard is being is used. Regards, Kaushal