Re: [otrs] Error oracle + otrs

http://forums.otterhub.org/viewtopic.php?t=10699 On Tue, Mar 12, 2013 at 8:29 AM, Darshak Modi wrote:

Checked****

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**1. **My directory is pointed to /opt/otrs, which is not empty.****

**2. **Also had added in ld.so.conf.d the path of oracle lib.****

**3. **After ldconfig, i got warning but my files are there in lib folder.****

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Dont know how to solve, any other suggestion ???****

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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* 12 March 2013 PM 05:17

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Error oracle + otrs****

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https://forums.oracle.com/forums/thread.jspa?messageID=9422842****

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On Tue, Mar 12, 2013 at 7:39 AM, Darshak Modi wrote:****

Yes tried all.****

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Like adding LD_LIBRABY_PATH,****

Chmod****

Chown****

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failed: Can't load '/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/auto/DBD/Oracle/Oracle.so' for module DBD::Oracle: libclntsh.so.10.1: cannot open shared object file: No such file or directory at /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/DynaLoader.pm line 230.\n at (eval 100) line 3.\nCompilation failed in require at (eval 100) line 3.\nPerhaps a required shared library or dll isn't installed where expected\n at /opt/otrs//Kernel/System/DB.pm line 256.\n****

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I have those files also.****

#locate libclntsh.so.10.1****

/u01/app/product/10.2.0/lib/libclntsh.so.10.1****

/u01/app/product/10.2.0/lib32/libclntsh.so.10.1****

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All different tries.. but no success J****

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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* 12 March 2013 PM 04:53 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Error oracle + otrs****

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Did you try to use a popular search engine on the can't load error? ****

On Mar 12, 2013 7:13 AM, "Darshak Modi" wrote:****

Can any one help ?****

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nstall_driver(Oracle) failed: Can't load '/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/auto/DBD/Oracle/Oracle.so' for module DBD::Oracle: libclntsh.so.10.1: cannot open shared object file: No such file or directory at /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/DynaLoader.pm line 230.\n at (eval 100) line 3.\nCompilation failed in require at (eval 100) line 3.\nPerhaps a required shared library or dll isn't installed where expected\n at /opt/otrs//Kernel/System/DB.pm line 256.\n****

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I have included ORACLE_HOME in otrs.conf, /etc/profile also.****

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