Installed OTRS as per docs as root.
Needed modules are installed.
Created the user otrs with Primary group otrs and secondary nobody
(webserver user and group is nobody)
Executed the line as root:
/opt/otrs/bin/SetPermissions.sh /opt/otrs otrs nobody otrs nobody
output was :
SetPermissions.sh <$Revision: 1.18.2.1 $> - set OTRS file permissions
Copyright (c) 2002 Martin Edenhofer
Setting file permissions...
chown -R 0:0 /opt/otrs
chown otrs:otrs /opt/otrs
chown otrs:otrs /opt/otrs/.fetchmailrc
chmod 0710 /opt/otrs/.fetchmailrc
chown otrs:otrs /opt/otrs/.procmailrc
chmod 0644 /opt/otrs/.procmailrc
chown otrs:otrs /opt/otrs/.mailfilter
chmod 0600 /opt/otrs/.mailfilter
chown -R otrs:nobody /opt/otrs/var/
chown -R nobody:nobody /opt/otrs/var/sessions/
touch && chown otrs:nobody /opt/otrs/var/log/TicketCounter.log
chmod -R 755 /opt/otrs/bin/
(chown && chmod 700) otrs:0 /opt/otrs/bin/DeleteSessionIDs.pl
(chown && chmod 700) otrs:0 /opt/otrs/bin/UnlockTickets.pl
(chown && chmod 700) otrs:0 /opt/otrs/bin/otrs.getConfig
When trying to login to http://www.myhost.com/otrs/installer.pl
keep getting this error:
Forbidden
You don't have permission to access /otrs/installer.pl on this server.
What am I missing? I did exactly as per documentation and this will not
work!
What are the permissions suppose to be on this file and directory? Is'nt the
SetPermissions.pl
file suppose to set the permissions?
PLEASE HELP !
---------------------->
Nelson Pereira
www.Ott-Motorcycles.ca
