Thanks a lot Peter , will give it a bash. Also , should it not be more prudent to maybe start a FC rpm binary , as RH8.0 is rather old... any volunteers (I would but my packaging skills are limited as my time:P) Beugen, Peter van wrote:
I use FC5 as well, but do not use the FC OTRS
Please read also the OTRS upgrading document !!
I would: - backup the OTRS directory (/opt/otrs) and the OTRS (mysql) database - remove/uninstall otrs-2.0.4-3.fc5 - rename the OTRS (mysql) database = OTRS directory probably in /var/lib/mysql/ (to OTRS204 ?) - install OTRS 2.1.5 RPM (do a complete fresh install) - stop OTRS, Apache and MySQL (service otrs/httpd/mysqld stop) - rename the new OTRS (mysql) database = OTRS directory probably in /var/lib/mysql/ (to OTRS215 ?) - make a new OTRS mysql directory (/var/lib/mysql/otrs) - copy all the files (mysql tables/indexes/..) from ../mysql/OTRS204 directory in mysql/otrs directory - copy your config.pm settings from the old 204 to the new config.pm (be carefull and lookup your settings in the manual because some syntax is changed) - start mysql (service mysqld start) - update the database changes (see OTRS upgrading document) !!! - start apache (service httpd start), otrs (service otrs start)
Now you have a new 2.1.5 OTRS with all your old data If you use the FAQs, you will have to install this module in 2.1.5 (Admin area / packages)
I tried/used this method for upgrading from 2.0.3, and it worked for me....
Regards, Peter
-----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Danie Verzonden: maandag 5 februari 2007 8:44 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Upgrade from 2.1.2 to 2.1.5
I am running otrs-2.0.4-3.fc5 on a (you guessed it) FC5 distro , can I use the Redhat RPM to upgrade or should i wait for the yum repositories to be updated?
Beugen, Peter van wrote:
Yes, I just ran the RPM
(First stopped Apache and OTRS, ran the RPM, started apache, started OTRS...)
For you safety you can (should?) of course backup the OTRS
directory....
Regards,
Peter
*Van:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Namens *Maurice James Ny *Verzonden:* zondag 4 februari 2007 0:09 *Aan:* 'User questions and discussions about OTRS.org' *Onderwerp:* RE: [otrs] Upgrade from 2.1.2 to 2.1.5
How exactly did you do it? Just run the RPM as usual?
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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Beugen, Peter van *Sent:* Saturday, February 03, 2007 11:08 AM *To:* User questions and discussions about OTRS.org *Subject:* RE: [otrs] Upgrade from 2.1.2 to 2.1.5
Changes in config.pm or made by the admin area (in ZZZauto.pm I think)
will not be lost !
I upgraded from 2.1.2 to .3, .4 and .5 and all my configed stuff was unchanged
Regards,
Peter
*Van:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Namens *Maurice James Ny *Verzonden:* zaterdag 3 februari 2007 15:59 *Aan:* 'User questions and discussions about OTRS.org' *Onderwerp:* [otrs] Upgrade from 2.1.2 to 2.1.5
Does anyone know how to manually upgrade from version 2.1.2 to 2.1.5? What files got changed and what the changes are? I don't want to download the entire rpm or risk loosing any config modifications that I already made.
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