Hi Gerold, Hi Martin,
-----Ursprungliche Nachricht----- Von: Martin Edenhofer [mailto:martin@edenhofer.de] Gesendet: Donnerstag, 4. September 2003 21:54 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Support for customer/company/employee/contact persons
Hi Gerold,
On Wed, Sep 03, 2003 at 04:23:14PM +0200, Gerold Gruber wrote:
as far as I saw and understand OTRS (1.0, 1.1.1), there is currently only the single caller/mail writer as customer model implemented. I am looking for support for a customer (which means a company with possibly several employees/ contact persons) model, which would make it possible to use OTRS in much more companies as with the simple structureless idea of the "patient".
We had the same "problem" here.
If there are such intentions and manpower is the missing thing, I'm willing to invest into such an implemention with a little team of software developers.
I'm not sure if you are looking for that, but OTRS is able to deal with customers (contact persons) which can have the same customer id (one company).
That's our current workaround. Would be nice if you could add a part in the documentation describing the actual meaning of the field. We really can't figure out. Also we are using it now as some kind of free field
-=> That means a customer can see all tickets in the customer interface with the same customer id.
That's great news
Greetings
Paul (aka Gerold Gruber)
Martin
Thorsten
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl
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