Hi Ruslan,
Try to paste the following line near the other 'use' statements in
Kernel/Config.pm
use utf8;
it should help. See also http://bugs.otrs.org/show_bug.cgi?id=3549
((enjoy))
Michiel Beijen
R&D
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On Wed, May 19, 2010 at 6:23 PM, Ruslan
Hello i've got troubles with Queue/Roles/Groups written in Russian. I have Role with name = ' *Some_Text_In_Russian_UTF-8* ' Console of my server code page = UTF-8 My SQL = UTF-8 But when i'm trying UserSyncRolesDefinition with my config: $Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} = {
'CN=Support,OU=MyOU,DC=mydomain,DC=local' => { # otrs role '*Some_Text_In_Russian_UTF-8*' => 1, } }; It doesn't work. Message from logfile affter user logon: : [Notice][Kernel::System::Auth::Sync::LDAP::Sync] User: 'TestUser' sync ldap group CN=Support,OU=MyOU,DC=mydomain,DC=local in *Some_Text_In_Russian_UTF-8* role! But When i'm looking Roles<>Users in admin Area - i can see that TestUsers not in *Some_Text_In_Russian_UTF-8* Role Everything work fine when I'm changing Role Name from *Some_Text_In_Russian_UTF-8* to *Some_Text_In_Eng_UTF-8* It looks like Sync module incorrectly working with Charset's Is Any one met and solved problem with NonEnglish names of Queue/Roles/Groups???
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