Hey Martin!
[...] If an incoming email can't process (e. g. database down, ...) through PostMaster.pl, this email will be spooled in $OTRS_HOME/var/spool/. This cronjob take each spooled email and pipe it through PostMaster.pl. If the exit status of PostMaster.pl was successful (exit 0) the spooled email will be deleted.
Mhmm... but what is /etc/rc.d/otrs cleanup ? I don't rather have file nor folder named otrs in this directory. Same for cleanup.... !?
Oh. E. g. $OTRS_HOME/scripts/(suse|redhat)-rcotrs is /etc/rc.d/otrs.
By Alias? Or by copying with the install-script or rpm-files? So i would have to create that file myself, because i didn't use the installer...
What OS do you use? The new OTRS release includes start/stop/cleanup scripts for SuSE and Red Hat Linux.
I'm working on a Debian machine. :-)
Fine! Maybe you can create a debian-rcotrs {start|stop|status|restart|cleanup}? :)
Urgh! Oh, i think thats too much for me at the moment. I'm working the first time with debian and i don't really understand the suse-otrsrc, that i accessed through the CVS. Perhaps i'll try it in some month... What does this file? Starting and Stopping the cronjobs? And Cleanup!? Do you have an ICQ or AIM Account? If you don't want to publish your nic, you could use PrivatMail... Greetings Hannes Lau