Hi, Simply create concerned tickets in a specific queue that will not be accessible to this customer ? But you will need to care about automatic notifications when ticket is created, modified etc on this queue ... so customer will not be informed about these. Please tell me if you achieve to do this with this method, it could be also interesting for me :) Thanks by advance. Laurent MINOST Jesús M. Navarro a écrit :
Hi, list:
I'm looking for a way to create tickets for a client that still are not visible for them (quite alike to an "internal note" but expanding the whole ticket).
There are situations like i.e. maintenance operations we want to associate to a given client and take advantage of OTRS's workflow, SLA, notes, etc. but that simply are not for "client consumption". Anyone know how can I achive this goal? TIA -- Jesús M. Navarro Jefe de Sistemas y Soporte Ándago Ingeniería - www.andago.com
Teléfono: +34 916 011 373 (ext. 29) Móvil: +34 666 431 088 e-mail: jesus.navarro@andago.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =ttp://www.otrs.com/