Hi Marco,

Thanks for your advice, that did the trick… J

Thanks!

Jose Luis Spahr

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini
Sent: Thursday, January 07, 2010 2:39 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] How to view ALL tickets in OTRS?

Hi Jose,

With a search or enabling the statusview button (sysconfig-> Ticket -> Frontend::Agent::ModuleRegistration->Frontend::Module###AgentTicketStatusView:)

On Thu, Jan 7, 2010 at 11:26 PM, Jose Luis Spahr <JoseLuis.Spahr@on24.com> wrote:

Hi there,

Is there any way to see ALL tickets (locked and unlocked tickets), in the system?

I am an OTRS admin.

Thank you all in advance.

Thanks!

Jose Luis Spahr

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